Application Support

Application Support during hyper care and afterwards is one of the most critical success factors for the adoption of the new technology or platform. We offer multiple application support models tailorered to customer organization to address the operational and strategic requirements.

What We Offer:

  1. Application Support strategy design for highly integrated and complex landscape.
  2. Incident Management – Level 2 support for resolving the day to day issues in SuccessFactors application.
  3. Application enhancements and new features enablement.
  4. Help customers for quarterly upgrades and releases.

Img

Support Models

  1. Dedicated Support Model –In this model, the dedicated resources are assigned to the customer. The locations mix of Onsite and Offsite support models are provided.
  2. Shared Support Model – In this model, we offer bucket of support hours to customers. The support hours can be utilized by customer as and when needed.

Img

Value Proposition

  1. Account Manager assigned to Customer
  2. Flexible Support Approach
  3. SLA monitoring and control
  4. Escalation Management
  5. Root Cause Analysis
  6. Proactive update on new features and upgrades
  7. Cost Reduction and Better ROI

Img

How We Do

Img